Privacy Policy

1. Introduction

EU9SG ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform accessible at eu9sg.cam. We are the data controller in respect of the personal information collected from users ("you", "the Player", "the User") of the eu9sg platform.

This Privacy Policy explains how EU9SG collects, uses, stores, shares, and protects your personal data in connection with your use of the platform. It also sets out the rights you hold in relation to your personal information and how you may exercise those rights.

By registering an account on eu9sg, making a deposit, or otherwise using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions, which are incorporated by reference.

If you do not agree with any part of this Privacy Policy, you must refrain from using the eu9sg platform. This Policy was last updated on 1 January 2026 and supersedes all prior privacy notices issued by EU9SG.

2. Definitions

For the purposes of this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, email address, IP address, financial data, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, EU9SG.
• "Data Processor" means any third party that processes personal data on behalf of EU9SG pursuant to a written data processing agreement.
• "Sensitive Data" means personal data that, by its nature, is particularly sensitive and warrants a higher level of protection — including financial data, identity documents, and KYC materials.
• "Consent" means freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "Cookie" means a small text file stored on your device by a web browser for the purpose of tracking, session management, or personalisation.

3. Data We Collect

EU9SG collects the following categories of personal data from users of the platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your identity document;
• Date of birth (for age verification purposes — minimum age 21);
• Residential address (street, city, postcode, state, country);
• Email address;
• Mobile phone number;
• Username and encrypted account password.

3.2 Identity Verification (KYC) Data

• Copy of national identity card (MyKad) or passport;
• Proof of address documentation;
• Proof of payment method ownership (bank card copy, e-wallet screenshot, bank statement);
• Source of funds or source of wealth declarations where required.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references;
• Bank account or e-wallet identifiers associated with transactions (FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, cryptocurrency wallet addresses);
• Account balance history and betting/gaming activity records.

3.4 Technical & Device Data

• IP address and geolocation data derived therefrom;
• Device type, operating system, and browser version;
• Session login and logout timestamps;
• Page interaction data, clickstream data, and in-platform navigation patterns.

3.5 Communications Data

• Records of live chat, email, and support ticket communications with EU9SG customer support;
• Content of complaints, feedback, and enquiries submitted to EU9SG;
• Marketing communication preferences.

4. How We Collect Your Data

EU9SG collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or interact with promotional offers;
• Automatically — through cookies, server logs, and analytics tools when you access and navigate the eu9sg platform;
• From third parties — including identity verification service providers, payment processors (FPX, DuitNow, e-wallet providers), fraud detection services, and where applicable, affiliate or referral partners who introduced you to the platform.

5. Legal Basis for Processing

EU9SG processes your personal data under one or more of the following legal bases:

6. How We Use Your Personal Data

EU9SG uses the personal data it collects for the following purposes:

• To create, verify, and maintain your player account on the eu9sg platform;
• To conduct mandatory identity, age, and source of funds verification in compliance with applicable regulatory requirements;
• To process deposits and withdrawal requests through your chosen payment method (FPX, DuitNow, Touch 'n Go eWallet, Maybank2u, CIMB Clicks, Public Bank, etc.);
• To administer bonuses, promotions, and loyalty programme benefits to eligible accounts;
• To detect and prevent fraud, money laundering, and other financial crimes, including through automated monitoring systems;
• To fulfil our responsible gambling obligations — including identifying at-risk behaviour, applying self-exclusion requests, and enforcing deposit and loss limits;
• To respond to customer support enquiries, complaints, and dispute resolution requests;
• To send transactional communications (account statements, withdrawal confirmations, security alerts) via email;
• To send promotional and marketing communications to users who have opted in to receive them — you may withdraw this consent at any time;
• To analyse platform usage and improve the user experience, game catalogue, and service reliability;
• To comply with applicable legal and regulatory obligations and respond to lawful requests from authorities.

7. Data Sharing & Disclosure

EU9SG does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Your personal data may be shared in the following circumstances only:

7.1 Payment Processors

Transaction data is shared with payment service providers (including FPX gateway operators, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency processing partners) solely to process deposits and withdrawals. These providers act as data processors and are bound by data processing agreements with EU9SG.

7.2 Identity Verification Providers

KYC documentation and identity data may be shared with accredited third-party identity verification service providers to facilitate automated or manual verification checks. Such providers are bound by strict confidentiality and data security obligations.

7.3 Fraud Prevention & Security Services

EU9SG uses third-party fraud detection and device fingerprinting services. Minimal technical data (device identifiers, IP addresses, behavioural patterns) is shared with these services for the purpose of protecting the platform and its users against fraud and account takeover attacks.

7.4 Regulatory Authorities & Law Enforcement

EU9SG will disclose personal data to competent regulatory authorities, financial intelligence units, law enforcement agencies, or courts where required to do so by applicable law, regulatory directive, or valid legal process. Such disclosures will be made without prior notice to the affected user where legally required or permitted.

7.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of the EU9SG business, personal data held in the platform's systems may be transferred to the acquiring or successor entity, subject to equivalent privacy protections being maintained. Users will be notified of such transfers in advance where practicable.

7.6 Professional Advisers

EU9SG may disclose personal data to its legal, accounting, or auditing advisers on a strictly need-to-know basis and subject to professional confidentiality obligations.

8. Cookies & Tracking Technologies

EU9SG uses cookies and similar tracking technologies on the eu9sg.cam platform. Cookies are small data files stored on your browser or device. EU9SG deploys the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the platform — enabling you to log in, navigate between pages, and maintain session state. These cannot be disabled without impairing core functionality.
• Functional Cookies: Used to remember your preferences such as language settings, currency display, and previously visited game categories.
• Analytics Cookies: Used to collect aggregated statistical data about how users interact with the platform. This data is used internally to improve usability and performance. Aggregated data does not identify individual users.
• Security Cookies: Used to detect fraudulent sessions, prevent CSRF attacks, and identify unusual login patterns consistent with account takeover activity.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the eu9sg platform. EU9SG does not deploy third-party advertising cookies or cross-site behavioural tracking cookies.

9. Data Retention

EU9SG retains personal data for the following periods, after which data is securely deleted or anonymised:

Following the applicable retention period, personal data will be securely deleted from EU9SG's active systems and backups. Anonymised aggregate data derived from historical records may be retained indefinitely for statistical and business analysis purposes.

10. Data Security

EU9SG implements a comprehensive programme of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include, without limitation:

• 256-bit SSL/TLS encryption for all data in transit between user devices and EU9SG servers;
• AES-256 encryption for sensitive data stored in EU9SG databases, including KYC documents and payment credentials;
• Multi-factor authentication requirements for internal staff accessing personal data systems;
• Role-based access controls ensuring that personal data is accessible only to personnel with a legitimate operational need;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Automated intrusion detection systems monitoring for anomalous access patterns;
• Secure data centre environments with physical access controls and environmental protections.

11. Your Rights

Subject to applicable law and any overriding legitimate interests or legal obligations of EU9SG, you hold the following rights in respect of your personal data:

To exercise any of the rights listed above, please contact EU9SG's data support team by email at [email protected] (plain text — not a clickable link). EU9SG will respond to verified requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be informed of the extension and the reasons for it.

EU9SG reserves the right to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to or altered by unauthorised parties.

12. Children & Minors

The EU9SG platform is strictly intended for individuals aged 21 years and above. EU9SG does not knowingly collect, process, or retain personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, the relevant account will be immediately suspended, all data deleted, and any funds returned through the original payment method where legally permissible.

If you believe that a person under the age of 21 has registered or is using an eu9sg account, please notify us immediately at [email protected]. For information on responsible gambling tools and age controls, please visit our Responsible Gambling page.

13. Third-Party Links

The eu9sg platform may contain references or visual elements related to third-party payment providers (such as Touch 'n Go, GrabPay, or Maybank) for informational purposes. EU9SG is not responsible for the privacy practices of third-party services or websites. This Privacy Policy applies solely to data processed by EU9SG in connection with the eu9sg platform. Players are encouraged to review the privacy policies of any third-party services they interact with independently of the eu9sg platform.

14. Changes to This Privacy Policy

EU9SG reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, EU9SG will notify registered Players via the email address on file at least 7 days prior to the amended Policy taking effect.

The current version of this Privacy Policy is always published at eu9sg.cam/privacy-policy with the effective date displayed prominently. Continued use of the eu9sg platform after the effective date of an updated Policy constitutes acceptance of the revised terms.

EU9SG recommends that all Players review this Privacy Policy periodically, particularly following any notification of changes to the document.

15. Contact & Complaints

For any enquiries, requests, or complaints relating to your personal data or this Privacy Policy, please contact EU9SG through the channels set out below. All contact information is provided as plain text — email addresses are not clickable links.